TY  - BOOK
AU  - Arthur,Jay
TI  - Lean six sigma for hospitals: simple steps to fast, affordable, and flawless healthcare 
SN  - 9780071753258 (pbk.)
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Hospitals
KW  - Administration
KW  - Organizational effectiveness
KW  - Medical care
KW  - Quality control
KW  - Total quality management
KW  - Hospital Administration
KW  - methods
KW  - Efficiency, Organizational
KW  - Quality of Health Care
KW  - organization & administration
KW  - Total Quality Management
N1  - Bibliographical : p. 333-336
N2  - 'Lean Six Sigma for Hospitals explains how to use tested LSS methods and tools to achieve the goals of better, faster, and cheaper healthcare. These strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality and also follow the trail of billing and collections to discover major leaks in cash flow. The book emphasizes both the clinical and operational sides, so the'three demons of healthcare': delay, defects, and deviation, can be reduced'--Provided by publisher
ER  -