TY - BOOK ED - Perbadanan Produktiviti Malaysia TI - Pengurusan kualiti menyeluruh =: Total quality management T2 - Buku panduan mudah PY - 2008/// CY - Petaling Jaya PB - Perbadanan Produktiviti Malaysia KW - Total quality management KW - Management KW - Public administration KW - Quality assurance KW - Standards KW - Malaysia UR - http://www.mpc.gov.my ER -