Ott, Adrian C. <br/><br/>
The 24-hour customer :  new rules for winning in a time-starved, always-connected economy / 
 Twenty-four-hour customer 
Adrian C. Ott. 
 - New York :  HarperBusiness,  2010. 
 - xi, 224 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [199]-215) and index. 
<br/><br/> 'From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented share of their customers' time, attention, and money'--Provided by publisher. 
<br/><br/><label>ISBN: </label>9780061798610 (hbk.)  RM89.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Time management.