Pauley, Judith Ann. <br/><br/>
Establishing a culture of patient safety :  improving communication, building relationships, and using quality tools / 
Judith Ann Pauley and Joseph F. Pauley. 
 - Milwaukee :  ASQ Quality Press,  2012. 
 - xxvi, 176 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780873898195  RM91.49 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical Errors--prevention & control.<br/>Hospital Administration.<br/>Safety Management.<br/>Professional-Patient Relations.<br/>Comprehensive Health Care--methods.<br/>Models, Organizational.