Gibson-Odgers, Pattie. <br/><br/>
The world of customer service / 
Pattie Gibson. 
 - 3rd ed. 
 - Mason, Ohio :  South-Western,  2012. 
 - ix, 210 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780840064240 (pbk.)  RM285.34 0840064241 (pbk.) 
<br/><br/><label>LCCN: </label>2011-926552 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.