TY - BOOK AU - Newell,Susan TI - Managing knowledge work and innovation SN - 9780230522015 (pbk.) PY - 2009/// CY - Basingstoke PB - Palgrave MacMillan KW - Knowledge management KW - Organizational sociology KW - Case studies KW - Technological innovations KW - Organizational change N1 - Previous ed. published under the title: Managing knowledge work. 2002; Includes bibliographical references (p. 253-267) and index ER -