TY - BOOK AU - Lane,Dean TI - The chief information officer's body of knowledge: people, process, and technology T2 - Wiley corporate F & A SN - 9781118043257 (hbk.) PY - 2011/// CY - Hoboken, N.J. PB - John Wiley & Sons KW - Information technology KW - Management KW - Chief information officers N1 - Includes index N2 - 'A contributed volume, this book was written by practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face. It is a hands-on, practical application, IT desk reference written in lay terms for business people and IT personnel alike. There are no lofty theories or references to hypotheses. This is a book that will help individuals understand how to assist companies establish standard practices so they may become more effective and efficient. It provides guidance on how a business person and IT can work together to maximize business value. It also addresses the Chief Information Officer managing and running IT as a business so that the IT department may become a full strategic partner in the organization's crucial decisions'--Provided by publisher ER -