TY - BOOK AU - Wan Ab Kadir Wan Dollah. TI - Digital reference services in academic libraries SN - 9789831005415 (pbk.) PY - 2012/// CY - Kuala Lumpur PB - University of Malaya Press KW - Electronic reference services (Libraries) KW - Malaysia KW - Academic libraries KW - Reference services KW - Automation N1 - Includes bibliographical references (p. 127-144) and index ER -