Information technology in the service economy: challenges and possibilities for the 21st century : IFIP TC8 WG8.2 International Working Conference, August 10 - 13, 2008, Toronto, Ontario, Canada - IFIP TC8 WG8.2 International Working Conference (2008 : Toronto, Ontario, Canada).; Barrett, Michael; Davidson, Elizabeth; Middleton, Catherine; DeGross, Jenice I.; IFIP Working Group 8.2. (New York : Springer, 2008)
Includes bibliographical references and index.
Keywords: Service industries -- Information technology -- Congresses; Information technology -- Congresses