Leading the reference renaissance :  today's ideas for tomorrow's cutting-edge services / c edited by Marie L. Radford. 

 - New York :  Neal-Schuman Publishers,  2012. 
 - xvii, 374 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9781555707712  RM218.24 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States.<br/>Electronic reference services (Libraries)--United States.<br/>Internet in library reference services--United States.<br/>Reference services (Libraries)--Forecasting.