Bolstorff, Peter. Supply chain excellence : a handbook for dramatic improvement using the SCOR model / Peter Bolstorff and Robert Rosenbaum. - 3rd ed. - New York : American Management Association, c2012. - xviii, 284 p. : ill., map ; 24 cm. - Business logistics . Includes bibliographical references and index. ISBN: 9780814417713 (hbk.) RM137.18 081441771X (hbk. : alk. paper) Subjects--Topical Terms: Business logistics--Management.