TY  - BOOK
AU  - Betz,Charles T.
TI  - Architecture & patterns for IT service management, resource planning, and governance: making shoes for the cobbler's children 
SN  - 9780123850171 (pbk.)
PY  - 2011///
CY  - Waltham, MA
PB  - Morgan Kaufmann
KW  - Information technology
KW  - Management
KW  - Computer network architectures
N1  - Includes bibliographical references and index
ER  -