Betz, Charles T. <br/><br/>
Architecture & patterns for IT service management, resource planning, and governance :  making shoes for the cobbler's children / 
 Architecture and patterns for IT service management, resource planning, and governance. 
Charles T. Betz. 
 - 2nd ed. 
 - Waltham, MA :  Morgan Kaufmann,  2011. 
 - xxxiv, 439 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780123850171 (pbk.)  RM247.85 0123850177 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology.<br/>Information technology--Management.<br/>Computer network architectures.