Rowson, Pauline. <br/><br/>
Successful customer service / 
Pauline Rowson. 
 - Sydney :  Crimson,  2010. 
 - 210 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>9780980751611  RM38.70 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer service--Problems, exercises.