TY - BOOK AU - Dann,Stephen AU - Dann,Susan J. TI - E-marketing: theory and application SN - 9780230203969 (pbk.) PY - 2011/// CY - Houndmills, UK. PB - Palgrave MacMillan KW - Telemarketing KW - Internet KW - Consumer behavior N1 - Includes bibliographical references and index N2 - 'A mix of academic rigor and practical application combining a strong theoretical framework from the academic peer reviewed literature with contemporary developments in internet technology, and their application to the e-marketing environment. Topics include consumer behavior, value creation, marketing strategy, implementation issues for e-marketing, and much more'-- ER -