TY  - BOOK
AU  - Gottfredson,Conrad
AU  - Mosher,Bob
TI  - Innovative performance support: strategies and practices for learning in the workflow 
SN  - 9780071703116 (acid-free paper)
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Performance technology
KW  - Employees
KW  - Training of
N1  - Includes bibliographical references (p. 245-246) and index
ER  -