Christopher, Martin <br/><br/>
The customer service planner 
Martin Christopher 
 - Oxford  Butterworth-Heinemann  1992 
 - viii. 125 p. : ill. ; 24 cm. 
 - The Marketing series .
<br/><br/><label>ISBN: </label>0750617101  RM55.17 
<br/><br/><label>LCCN: </label>92-135851 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services