St. Clair, Guy <br/><br/>
Customer service in the information environment 
Guy St Clair 
 - London  Bowker-Saur  1993 
 - 144 p. ; 24 cm. 
<br/><br/>p. 139-141. 
<br/><br/><label>ISBN: </label>1857390040  RM132.72 
<br/><br/><label>LCCN: </label>* 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services<br/>Information services industry--Customer services