TY  - BOOK
TI  - Customer service: more than a smile
PY  - 1991///
CY  - Baltimore County Public Library, Townson, Md.
PB  - Library Video Network
KW  - Customer services
KW  - Customer relations
N1  - Copy also available in DVD format
N2  - The purpose of this video/training package is to promote good customer service among all levels of library staff, including staff behind the scenes
ER  -