Customer service  more than a smile  [videorecording] : 

 - Baltimore County Public Library, Townson, Md. :  Library Video Network,  1991 
 - 1 videocassette (VHS) (13 min.) :  sd., col. ;  1/2 in. +  1 video training package 
<br/><br/> Copy also available in DVD format 
<br/><br/> The purpose of this video/training package is to promote good customer service among all levels of library staff, including staff behind the scenes. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations