TY  - BOOK
AU  - La Londe,Bernard J.
AU  - Cooper,Martha C.
AU  - Noordewier,Thomas G.
ED  - Council of Logistics Management (U.S.)
TI  - Customer service: a management perspective
PY  - 1988///
CY  - Oak Brook, Ill.
PB  - Council of Logistic Management
KW  - Customer services
KW  - Management
N1  - p. 177-249
ER  -