Lele, Milind M. <br/><br/>
The customer is key  Gaining an unbeatable advantage through customer satisfaction 
Milind M. Lele with Jagdish N. Sheth 
 - New York  John Wiley & Sons  1987 
 - 260p.: 23cm. 
 - Wiley management series on problem solving .
<br/><br/><label>ISBN: </label>71-82859-9 
<br/><br/><label>LCCN: </label>87-21549 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction