Shafer, Ross. <br/><br/>
Grab more market share :  how to wrangle business away from lazy competitors / 
Ross Sharfer. 
 - Hoboken, N.J. :  Wiley,  2011. 
 - xii, 105 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>9781118130049  RM55.65 1118130049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change--Case studies.<br/>Success in business.<br/>Competition.<br/>Industrial management.