TY  - BOOK
AU  - Harrington,H.J.
TI  - Streamlined process improvement: the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits 
SN  - 9780071768634 (alk. paper)
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Organizational effectiveness
KW  - Industrial efficiency
N1  - Includes bibliographical references (p. 391-393) and index
UR  - http://www.loc.gov/catdir/enhancements/fy1205/2011276224-d.html.
ER  -