Harrington, H. J. <br/><br/>
Streamlined process improvement :  the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits / 
H. James Harrington. 
 - New York :  McGraw-Hill,  2012. 
 - x, 412 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 391-393) and index. 
<br/><br/><label>ISBN: </label>9780071768634 (alk. paper)  RM124.00 (1 naskhah) 0071768637 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Industrial efficiency.