Michelli, Joseph A.,  1960- <br/><br/>
The Zappos experience :  5 principles to inspire, engage, and wow / 
by Joseph Michelli. 
 - New York :  McGraw-Hill,  2012. 
 - xiii, 302 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780071749589 (alk. paper)  RM77.50 (1 naskhah) 0071749586 (alk. paper) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Zappos.com (Firm)--Management.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Mail-order business--Management.<br/>Electronic commerce--Management.<br/>Retail trade--Management.