Walkup, Renee P., 1957- Selling to anyone over the phone / Renee P. Walkup with Sandra McKee - 2nd ed. - New York : AMACOM, American Management Association, 2011. - xiv, 210 p. : ill. ; 23 cm. Includes index. ISBN: 9780814414835 (pbk.) RM55.65 0814414834 (pbk.) Subjects--Topical Terms: Telephone selling.