TY - BOOK AU - Gitlow,Howard S. TI - A guide to lean six sigma management skills SN - 9781420084160 (alk. paper) PY - 2009/// CY - Boca Raton PB - CRC Press KW - Six Sigma (Quality control standard) KW - Total quality management KW - Organizational effectiveness KW - Job satisfaction N1 - 'An Auerbach book'--Cover; Includes bibliographical references and index ER -