Chaney, Lillian H. Intercultural business communication / Lillian H. Chaney, Jeanette S. Martin. - 5th ed. - Upper Saddle River, N.J. : Prentice Hall, 2011. - xv, 301 p. : ill ; 24 cm. Includes index. ISBN: 9780132127905 (pbk.) RM318.92 0132127903 (alk. paper) Subjects--Topical Terms: Business etiquette.Business communication.Intercultural communication.Corporate culture.