TY  - BOOK
ED  - Performance Associates, Inc.
TI  - Delivering knock your socks off service
SN  - 9780814417553 (pbk.)
PY  - 2012///
CY  - New York, NY
PB  - American Management Association
KW  - Customer services
N1  - '20th anniversary edition.'; Rev ed. of : Delivering knock your socks off service; Includes bibliographical references and index
ER  -