TY  - BOOK
AU  - Schultz,John Roland
TI  - Making it all work: a pocket guide to sustain improvement and anchor change 
SN  - 9780415881029 (hbk.)
PY  - 2011///
CY  - New York, NY
PB  - Routledge
KW  - Organizational change
KW  - Business communication
KW  - Management
N1  - Includes bibliographical references and index; An elegant solution is only the beginning -- A practical approach to sustaining improvement -- Explain the need for making improvement -- Communicate a unifying purpose -- Identify formal and informal networks and assure their participation -- Create a plan for action -- Create the opportunity for small but meaningful gains -- Empower people to take action -- Manage resistance to improvement
ER  -