TY  - BOOK
AU  - Maurer,Rick
TI  - Feedback toolkit: 16 tools for better communication in the workplace 
SN  - 9781439840931
PY  - 2011///
CY  - New York
PB  - Productivity Press
KW  - Communication in personnel management
KW  - Feedback (Psychology)
N1  - Includes bibliographical references and index
ER  -