Lubin, Paul C. <br/><br/>
Protecting main street :  measuring the customer experience in financial services for business and public policy / 
Paul C. Lubin. 
 - New York :  Routledge,  2011. 
 - xvi, 109 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415996013 (hbk.)  RM175.35 0415996015 (hbk.) 9780203841983 (ebook) 0203841980 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer credit--United States.<br/>Mortgage loans--United States.<br/>Bank loans--United States.<br/>Financial institutions--Customer service.