What works for GE may not work for you : using human systems dynamics to build a culture of process improvement - Solow, Lawrence (Lawrence A.).; Fake, Brenda (Boca Raton, Fl. : CRC Press, 2010)
'A Productivity Press book'.
Includes bibliographical references (p. 167-168) and index.
Keywords: Organizational effectiveness; Organizational change; Process control; Quality control