Pickering, Peg.

How to manage conflict / How to manage conflict : turn all conflits into win-win outcomes. Peg Pickering. - 3rd ed. - Petaling Jaya : Advantage Quest Publications, 2006. - vi, 120 p. : ill. ; 21 cm.

Includes bibliographical references and index.

9789833246892 RM29.90


Conflict management.
Negotiation.
Problem solving.