Pickering, Peg. <br/><br/>
How to manage conflict / 
 How to manage conflict :  turn all conflits into win-win outcomes. 
Peg Pickering. 
 - 3rd ed. 
 - Petaling Jaya :  Advantage Quest Publications,  2006. 
 - vi, 120 p. :  ill. ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789833246892  RM29.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Negotiation.<br/>Problem solving.