Infinite possibility : creating customer value on the digital frontier /
B. Joseph Pine II, Kim C.Korn.
- San Francisco, CA : Berrett-Koehler Publishers, 2011.
- xviii, 268 p. : ill. ; 24 cm.
'A BK Business book'--T.p.
Includes bibliographical references (p. 227-251) and index.
9781605095639 (hbk.) RM107.80
Technological innovations--Management. Digital media--Management. New products. Customer relations.