TY  - BOOK
AU  - Evans,R.David
AU  - Evans,D.R.
TI  - Essential interviewing: a programmed approach to effective communication 
SN  - 9780840034717 (pbk.)
PY  - 2010///
CY  - Belmont, CA
PB  - Brooks/Cole
KW  - Interviewing
KW  - Programmed instruction
KW  - Interpersonal communication
N1  - Buku bacaan asas fakulti
ER  -