TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsmmons,Mona J.
TI  - Service management: operations, stategy, information technology 
SN  - 9780073377834
PY  - 2008///
CY  - Boston
PB  - McGraw Hill
KW  - Service industries
KW  - Management
N1  - Book is accompanied by one CD, entitled'Service management : operations, strategy, and information technology, 6th ed., Student CD-ROM' bearing the same call number and available at Koleksi Media
ER  -