Fitzsimmons, James A. <br/><br/>
Service management :  operations, stategy, information technology / 
James A. Fitzsimmons and Mona J. Fitzsmmons. 
 - 6th ed. 
 - Boston :  McGraw Hill,  2008. 
 - xvii, 537 p. :  ill. ;  28 cm. +  1 computer laser optical disc (4 3/4 in.) 
<br/><br/> Book is accompanied by one CD, entitled'Service management : operations, strategy, and information technology, 6th ed., Student CD-ROM' bearing the same call number and available at Koleksi Media. 
<br/><br/><label>ISBN: </label>9780073377834  RM481.01 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.