Service management : operations, strategy and information technology - Fitzsimmons, James A.; Fitzsimmons, Mona J. (Boston : McGraw Hill, 2003)
Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Koleksi Media.
International edition.
Includes bibliographical references and index.
Keywords: Service industries -- Management