TY  - BOOK
AU  - Gannon-Leary,Pat
AU  - McCarthy,Michael D.
TI  - Customer care: a training manual for library staff 
T2  - Chandos information professional series
SN  - 9781843345701
PY  - 2010///
CY  - Oxford
PB  - Chandos Publishing
KW  - Public services (Libraries)
KW  - Libraries
KW  - Customer services
KW  - Library employees
KW  - In-service training
ER  -