Gannon-Leary, Pat. <br/><br/>
Customer care :  a training manual for library staff / 
Pat Gannon-Leary and Michael D. McCarthy. 
 - Oxford :  Chandos Publishing,  2010. 
 - xix, 242 p. :  ill. ;  23 cm. 
 - Chandos information professional series .
 - Chandos information professional series. .
<br/><br/><label>ISBN: </label>9781843345701  RM217.89 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries).<br/>Libraries--Customer services.<br/>Library employees--In-service training.