TY  - BOOK
AU  - Tovey,Michael D.
AU  - Uren,Mary-Anne L.
AU  - Sheldon,Neroli Ena
TI  - Managing performance improvement
SN  - 9781442515840
PY  - 2010///
CY  - Frenchs Forest, NSW
PB  - Pearson
KW  - Total quality management
KW  - Reengineering (Management)
KW  - Performance
KW  - Management
KW  - Organizational effectiveness
N1  - Book is accompanied by one CD-ROM'Job aids to accompany managing performance improvement' bearing the same call number and available at Koleksi Media, Perpustakaan PPUKM
ER  -