Managing performance improvement - Tovey, Michael D.; Uren, Mary-Anne L.; Sheldon, Neroli Ena. (Frenchs Forest, NSW : Pearson, 2010)
Book is accompanied by one CD-ROM'Job aids to accompany managing performance improvement' bearing the same call number and available at Koleksi Media, Perpustakaan PPUKM.
Keywords: Total quality management; Reengineering (Management).; Performance -- Management; Organizational effectiveness