Tovey, Michael D. <br/><br/>
Managing performance improvement / 
Michael D. Tovey, Mary-Anne L. Uren, Neroli Ena Sheldon. 
 - 3rd ed. 
 - Frenchs Forest, NSW :  Pearson,  2010. 
 - ix, 330 p. :  ill. ;  25 cm. +  1 CD-ROM (4 3/4 in.). 
<br/><br/> Book is accompanied by one CD-ROM'Job aids to accompany managing performance improvement' bearing the same call number and available at Koleksi Media, Perpustakaan PPUKM. 
<br/><br/><label>ISBN: </label>9781442515840  RM132.15 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Reengineering (Management).<br/>Performance--Management.<br/>Organizational effectiveness.