TY  - BOOK
AU  - Ford,Jeffrey
AU  - Ford,Laurie
TI  - The four conversations: daily communication that gets results 
T2  - A BK business book
SN  - 9781576759202 (alk. paper)
PY  - 2009///
CY  - San Francisco, CA
PB  - Berrett-Koehler Publishers
KW  - Communication in management
KW  - Interpersonal communication
KW  - Business communication
N1  - Includes bibliographical references (p. 217-221) and index
ER  -