TY  - BOOK
AU  - Prescott,Bryan D.
TI  - Creating a world class quality organisation: 10 essentials for business success 
SN  - 0749417404
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Success in business
KW  - Organizational change
ER  -