TY  - BOOK
AU  - Caldwell,Sheri
AU  - Gravett,Linda
TI  - Using your emotional intelligence to develop others
SN  - 9780230614581 (hbk.)
PY  - 2009///
CY  - New York
PB  - Palgrave MacMillan
KW  - Management
KW  - Psychological aspects
KW  - Leadership
KW  - Emotional intelligence
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -