Caldwell, Sheri. <br/><br/>
Using your emotional intelligence to develop others / 
Sheri Caldwell and Linda Gravett. 
 - New York :  Palgrave MacMillan,  2009. 
 - xii, 175 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780230614581 (hbk.)  RM171.15 0230614582 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Psychological aspects.<br/>Leadership--Psychological aspects.<br/>Emotional intelligence.<br/>Customer services--Psychological aspects.