Flagg, Donna. <br/><br/>
Surviving dreaded conversations :  talk through any difficult situation at work / 
Donna Flagg. 
 - New York :  McGraw-Hill,  2010. 
 - x, 213 p. :  ill. ;  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780071630252  RM51.87 0071630252 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial.<br/>Language in the workplace.<br/>Work environment.